Cancellation & Refund Policy

1. Overview & Service Nature

This Cancellation and Refund Policy governs the purchase and use of digital services, including AI outfit generation, virtual try-on, token/credit packs, and Premium 30-day passes provided by Manan Sharma aka Horizon (“Cloth Savvy,” “we,” “us,” or “our”) through the Cloth Savvy mobile application and website (collectively, the “Platform”).

Cloth Savvy offers digital styling services and virtual credits that are provisioned and made available to your account immediately upon successful payment.

Last updated: November 09, 2026

2. No Cancellation Policy (No Auto-Renewal / Auto-Pay)

Cloth Savvy operates strictly on a prepaid, one-time purchase model. We do not offer recurring auto-debit plans, periodic subscriptions, or automatic recurring billing.

• No Auto-Pay or E-Mandates: We do not register recurring payment mandates on your credit/debit card, UPI, or bank account. Every transaction (whether for a 30-Day Pass or Token Pack) is an independent, one-time payment authorized manually by you.
• No Active Subscription to Cancel: Because there are no recurring auto-renewing cycles, there is no cancellation facility or subscription to cancel. Once a 30-Day Pass expires, no further payments are deducted. You choose freely whether or not to purchase another pass.
• Pre-Purchase Discretion: Since orders are executed and delivered instantly upon payment confirmation, order cancellations prior to delivery are not possible.

3. No Refund Policy (All Sales Final)

Due to the instant, consumable nature of digital services and AI computational resources:

• All Sales Are Final: Once a payment is successful and the corresponding digital credits, tokens, or 30-day premium access have been credited to your account, the purchase is deemed fully delivered and is strictly non-refundable.
• No Partial Refunds: Unused credits, partially used passes, or periods of non-use during an active 30-day pass are non-refundable and cannot be redeemed for cash or credit.
• Non-Transferable: Credits, tokens, and passes are tied to your registered account and cannot be transferred, gifted, or assigned to another user or account.
• Account Deletion: If you choose to delete your account or if your account is terminated due to a violation of our Terms of Service, all remaining credits and active passes will be forfeited without refund.

4. Pricing & Service Fee Schedule

All service fees and digital credit purchases on Cloth Savvy are billed in Indian Rupees (INR, ₹). Because our offerings are one-time purchases without recurring billing, you will never be charged automatically.

* All stated prices are inclusive of applicable GST and processing fees.

5. Failed Transactions & Technical Errors

In the rare circumstance where your account or payment instrument has been debited, but the digital credits or pass fail to reflect in your Cloth Savvy account due to a technical failure, gateway timeout, or network disruption:

• Please write to us at support@clothsavvy.com within 7 days of the transaction.
• Include your registered phone number / email address, payment gateway transaction reference ID (Razorpay/BillDesk), date, and amount deducted.
• Our support team will verify the payment status with our gateway. If the transaction is verified as successful but the credits cannot be provisioned to your account, a full refund of the debited amount will be initiated.
• Refunds are credited back to the original source payment method within 5 to 7 business days, subject to your bank’s internal processing times.

6. Contact & Support

For any billing inquiries, payment discrepancies, or questions regarding this Cancellation and Refund Policy, please reach out to our support desk: